Gateway Industrial Power, Inc.
  • 11-Jul-2017 to 15-Sep-2017 (CST)
  • Justice
  • 60458, IL, USA
  • Hourly
  • Full Time

medical, dental, vision, life & disability, 401k with match, paid vacation & holiday time


Service Advisor

Gateway Truck & Refrigeration, a Carrier Refrigeration, Volvo, and Hino truck dealer with multiple locations in Illinois and Missouri is in search of a Service Advisor for our Justice, IL location.

Duties include:

  • Answer incoming calls with professionalism & provide good customer service
  • Call for purchase orders as needed
  • Process adjustments and handle credit balances
  • Answer service inquiries & advise customers of status of repairs & delays as needed
  • Communicate with customers & employees via phone, email, mail or in person with courtesy & respect
  • Discuss with the customer the estimated cost of repairs/maintenance to be provided & the estimated time for completion
  • Secure a customer agreement on the repairs to be performed before the work is started
  • Identify repair orders that require special issues (customer waiting, rush, comeback, etc.)
  • Advise customers of status of repairs & delays if truck will not be completed when expected
  • Answer service inquiries and maintain good working relationship with shop foreman and service team for scheduling and status of repairs
  • Keep service manager informed of problems and potential issues that may require additional attention or the manager's assistance
  • Other duties as assigned

Requirements:

  • High school diploma or equivalent
  • Computer literate (Microsoft Office & Windows based programs)
  • Excellent customer service skills
  • Strong written and oral communication skills including active listening skills
  • Excellent organizational skills
  • Must be detail oriented
  • Ability to handle multiple projects simultaneously & quickly adjust priorities
  • Ability to work with others in a team environment
  • Ability to handle stress under pressure
  • Experience in the automotive service or transportation industry preferred

Gateway Truck & Refrigeration is a division of Gateway Industrial Power, Inc. an equal opportunity employer. To view all openings with Gateway, visit https://gipower.aaimtrack.com/jobs/. 

Gateway Industrial Power, Inc.
  • Apply Now

    with our quick 3 minute Application!

  • * Fields Are Required

    What is your full name?

    How can we get a hold of you?

  • Sign Up For Job Alerts!

  • Share this Page
.
Locations Brigeton, MO Collinsville, IL Justice, IL Quincy, IL Matthews, MO Mclean, IL Wright City, MO GTR Gateway Gateway Our Company Refrigeration APU's Trucks Truck Leasing Generators Parts Service Finance Contact Us