Gateway Industrial Power, Inc.
  • 01-Oct-2019 to 30-Nov-2019 (CST)
  • Collinsville
  • USA
  • Full Time and Part Time

Gateway Truck & Refrigeration, a Carrier Refrigeration dealer is in search of a Service Support Clerk.  

*Full-time & Part-time positions available* 

Duties include:

  • Answer incoming calls with professionalism & provide good customer service
  • Process purchases & order parts
  • Receive & put away all parts orders
  • Ship and deliver parts for customers or other branch requests
  • Invoice cash / credit card / check / or Comcheck work orders
  • Call for purchase orders as needed
  • Complete the cash report and send to accounting weekly
  • Process adjustments and handle credit balances
  • Answer service inquiries & advise customers of status of repairs & delays as needed
  • Communicate with customers & employees via phone, email, mail or in person with courtesy & respect
  • Maintain good working relationship with shop technicians for scheduling & status of repairs
  • Process all warranty claims in a timely manner & review warranty aging reports to ensure timely payment
  • Assist in warehouse maintenance & office/shop housekeeping
  • Keep manager informed of problems & potential issues that may require the manager's assistance
  • Other duties as assigned



  • High school diploma or equivalent
  • Computer literate (Microsoft Office & Windows based programs)
  • Excellent organizational and time management skills
  • Excellent customer service skills
  • Must be detail oriented
  • Strong written and oral communication skills
  • Ability to read, count & write legible to accurately complete documentation
  • Experience in the transportation/trucking industry preferred
  • Ability to work with others in a team environment
  • Ability to handle multiple projects simultaneously & to quickly adjust priorities as required
  • Reliable attendance is a must & possible overtime may be needed during busy periods
  • Lifting requirements of up to 50 pounds from floor to shoulder level occasionally
Gateway Industrial Power, Inc.
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