Gateway Industrial Power, Inc.
  • 31-Jan-2020 (CST)
  • Wright City
  • Wentzville, MO, USA
  • Full Time

Gateway Truck & Refrigeration, a Carrier Refrigeration, Volvo, and Hino truck dealer with multiple locations in Illinois, Missouri and Wisconsin is in search of a Service Advisor (2nd shift) for our Wright City, MO location.

Duties include:

  • Professionally answer incoming calls and provide great customer service
  • Call for purchase orders as needed
  • Process adjustments and handle credit balances
  • Answer service inquiries & advise customers on status of repairs & delays as needed
  • Communicate with customers & employees via phone, email, mail or in person with courtesy & respect
  • Provide customers with estimated costs and repair time
  • Receive authorization from all customers before doing any and all repair work 
  • Identify repair orders that require special issues (customer waiting, rush, comeback, etc.)
  • Maintain a good working relationship with shop foreman and service team for scheduling and status of repairs
  • Keep service manager informed on what is going on in your work environment
  • Other duties as assigned


  • High school diploma or equivalent
  • Computer literate (Microsoft Office & Windows based programs)
  • Excellent customer service skills
  • Strong written and oral communication skills including active listening skills
  • Excellent organizational skills
  • Must be detail oriented
  • Ability to handle multiple projects simultaneously & quickly adjust priorities
  • Ability to work with others in a team environment
  • Ability to handle stress under pressure
  • Experience in the automotive service or transportation industry (preferred)


  • Competitive pay
  • On the job training
  • Paid Vacation & Holiday time
  • Medical, Dental & Vision Insurance
  • Disability & Life Insurance
  • 401k with employer match (limits apply)

Gateway Truck & Refrigeration is a division of Gateway Industrial Power, Inc. an equal opportunity employer. To view all openings with Gateway, visit 

Gateway Industrial Power, Inc.
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