Service Advisor

Service Advisor

As the only certified Carrier dealer in Illinois, we proudly offer a complete line of products and services from Carrier Transicold, the world leader in transport refrigeration and heating systems. We stock a full inventory of parts and offer 24-hour mobile emergency service for Carrier and Thermo King units around the Chicago area.

We are a family owned business that values our employees beyond just paying them for work. We want our employees to be proud of GTR and enjoy coming to work each day. If you describe yourself as a people person and a great communicator, this is the position for you!

Job Duties:

• Represent GTR to all customers through the efficient and accurate handling of customer questions and repair orders
• Act as a liaison between the customer and technicians to ensure all parties know the status of repairs
• Verify warranty and service contracts as needed
• Provide accurate repair orders and estimates to customers to maintain profit margins
• Maintain service records for customers
• Prepare billing invoices for customers

Desired Competencies:

• Knowledge and experience with mechanics or a related field
• Excellent communication skills
• Organized and detail oriented
• Proficient with computers
• Team Player
• Self- Aware: ability to handle stress under pressure
• Excellent customer service
• Flexibility to meet changing demands

Qualifications:

• High school diploma or equivalent
• Valid CDL driver's license with clean driving record (preferred)
• 2+ years' experience as a Service Advisor or similar position

Benefits:

• Quarterly Bonuses
• Health, Dental and Vision Insurance
• 401K with company matching
• Company paid Short-term & Long-Term Disability Insurance
• Annual Boot & Tool Allowance

Gateway Truck & Refrigeration is a division of Gateway Industrial Power, Inc. an equal opportunity employer. To view all openings with Gateway, visit https://gipower.aaimtrack.com/jobs/. 

Current Openings for Service Advisor Jobs at Gateway Industrial Power, Inc.