Service Support Clerk

Service Support Person

Gateway Truck & Refrigeration, a Carrier Refrigeration, Volvo, and Hino truck dealer with multiple locations in Illinois and Missouri is in search of a Service Support position.

Duties include:

• Answer incoming calls with professionalism & provide good customer service
• Call for purchase orders as needed
• Process adjustments and handle credit balances
• Answer service inquiries & advise customers of status of repairs & delays as needed
• Communicate with customers & employees via phone, email, mail or in person with courtesy & respect
• Discuss with the customer the estimated cost of repairs/maintenance to be provided & the estimated time for completion
• Secure a customer agreement on the repairs to be performed before the work is started
• Identify repair orders that require special issues (customer waiting, rush, comeback, etc.)
• Advise customers of status of repairs & delays if truck will not be completed when expected
• Answer service inquiries and maintain good working relationship with shop foreman and service team for scheduling and status of repairs
• Keep service manager informed of problems and potential issues that may require additional attention or the manager's assistance
• Other duties as assigned

Requirements:

• High school diploma or equivalent
• Computer literate (Microsoft Office & Windows based programs)
• Excellent customer service skills
• Strong written and oral communication skills including active listening skills
• Excellent organizational skills
• Must be detail oriented
• Ability to handle multiple projects simultaneously & quickly adjust priorities
• Ability to work with others in a team environment
• Ability to handle stress under pressure
• Experience in the automotive service or transportation industry preferred
• Familiarity with refrigeration service and terminology preferred

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Current Openings for Service Support Clerk Jobs at Gateway Industrial Power, Inc.